What is the check-in time?
The check-in time is between 2:00 p.m. and 00:00 a.m. We may be able to provide the apartment at no extra cost for early arrivals or late departures if the booking calendar allows it.
How do I access Sofia Appart?
Please inform us of your estimated arrival time when booking. If you travel by air, please let us know the flight number, as that will help us track possible delays.
Generally, we meet you at the address. The keys to the property will be given to you when you arrive at the property.
Is the apartment accessible for people with physical disability?
Sofia Appart is on the ground floor, yet it might be difficult for wheelchairs to get to the apartment.
Will I have access to the Internet?
Free Wi-Fi is available throughout the apartment. The speed of the WiFi in the apartment is 40 Mbps BG/INT (download/upload ratio: 1/4) according to our contract with the internet provider.
Is smoking permitted in the apartment?
Our property and common grounds are non-smoking.
Are pets allowed on the property?
We’re sorry, but no pets are permitted in the apartment.
What do I need to bring for my stay?
Sofia Appart is equipped with all the basic necessities. Beds are made with linens and towels are provided. As a guest, you will find a basic kit of supplies including: soap, shampoo, paper towels, toilet paper, laundry detergent, dish-washing detergent, kitchen trash bags, coffee, tea, sugar, salt and pepper.
If there is something specific that you require, please make sure you bring it with you. The additional items you might need are slippers, a pair of flip flops and your personal toiletries.
Is the property serviced during my stay?
Sofia Appart is a self-catering accommodation. In general, the flat is serviced prior to your stay. For long-term travelers, we provide extra linen and towels at no additional cost.
What happens if I lose the key of the apartment?
Please let us know as soon as it happens. As per the cost of changing the lock, a charge of EUR 15.00 is applied.
What happens on check-out day?
The check out time is by 12:00 noon. Before you leave the apartment, please ensure the following appliances are turned off: stove, iron, electric wall panels, electricity, and taps.
Please leave all dishes clean. Return any moved furniture to its original location. When possible take out the trash.